FAQS

See the answers to our most frequently asked questions.

  1. Do you just supply marquees?
    No, Cameo Event Hire also provides fine dining tableware, furniture, linen, and catering equipment.
  1. What is your price promise?
    We are committed to making sure we are competitively priced. We regularly check our competitors’ prices, but in the event that you are able to supply us with a like-for-like quote we will match the total – guaranteed. (Please note that the prices shown on our website exclude VAT at current rates.)
  1. Do you deliver?
    Yes, we do. Some customers prefer to collect their items from our warehouse in Beckenham, but the majority prefer us to deliver. For deliveries during office hours there is a set fee that’s based on your postcode. If you would like us to deliver or collect outside of normal office hours, we’ll be happy to discuss it.
  1. What is the normal hire period?
    Equipment hire: One hire lasts for 72 hours and we will charge one day hire rate for this. If you hire equipment from Friday-Monday, this is also classed as one hire. You can hire equipment for longer and we will discuss rates with you.
    Marquee hire: It’s the same as above, but you will often have the marquee a couple of days earlier to give you time to prepare. Wednesdays and Thursdays are typical installation days for a weekend event and we remove the marquees on Mondays or Tuesdays. 
  1. Can I contact Cameo Event Hire Ltd in an emergency during our event?
    Yes, you will be given a telephone number that you can call outside of office hours. 
  1. What if I want to change my order?
    That’s fine. We understand that changes are inevitable. We just ask that you give us 72 hours’ notice before delivery. If changes are made with less than 72 hours’ notice full payment may be necessary. 
  1. What is the loss and breakage deposit?
    Sometimes losses and breakages happen, we understand that. When you place an order we will ask you for a deposit to cover you against such situations. If you do not lose or break anything then we will give you your deposit back. When you place an order the replacement costs of each item are listed. 
  1. Are marquees insured?
    Marquees cost a lot of money to replace so we strongly recommend you take our damage waiver cover. However, you are not obliged to do so. The cover we provide is for the marquee only and does not include furniture or equipment. 
  1. What are your payment options?
    Bank transfers are our preferred method of transaction. You can pay using debit or credit card excluding American Express Cards. 
  1. Will someone come and measure my garden to see if a marquee will fit?
    Yes. There is no charge for a site survey and no obligation to use us afterwards. 
  1. What do I have to pay to secure a booking?
    If it’s a marquee, it’s 25% of the total. For equipment hire, orders under £400 can be secured with £50. Orders over £401 will require a larger security deposit.  Payment in full must reach us before delivery. 
  1. Do you have a sustainability policy?
    Your event shouldn’t cost the earth. We not only keep an eye on the costs but on the environment too.
    Landfill: To reduce the amount of waste going to landfill we recycle and reuse as much as possible. While many of our competitors will use carpet once and then throw it away our most commonly hired carpet is reusable.
    Energy consumption: Most of our lighting is LED. This not only makes it highly efficient but also means it has a long service life.
    Footprint: Our carbon footprint is kept as small as possible by regularly replacing our fleet of vehicles and ensuring our delivery routes are as precisely planned out as possible to reduce non-essential travel. Many of our staff ride bikes to work. 
  1. How do I know I will receive good customer service?
    We have built our reputation over 29 years as a company that cares. Many of our specialist services come at no extra charge. Whether you are hiring some champagne glasses for a birthday party at home or planning a wedding, our team will be on hand to help make your day special. 
  1. I have another question.
    We may not have covered everything in this list, so if you do want to ask us anything else just call us on 020 8659 8000.