FAQ

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1.      Do you just supply Marquees?

No, Cameo Event Hire also provides Catering Equipment, Furniture and Linen Hire.

2.      Price Promise

We are committed to making sure we are competitively priced. We regularly check our competitors’ prices but in the event that you are able to supply us with a like for like quote we will beat it by 5% – guaranteed. (Please note that the prices shown on our website exclude VAT at current rates).

3.      Do you deliver?

Yes we do. Some customers prefer to collect their items from our warehouse in Beckenham, but the majority prefer us to deliver. For deliveries during office hours there is a set fee that’s based on your postcode. If you would like us to deliver or collect outside of normal office hours we’ll be happy to discuss it.

4.      What is the normal hire period?

Equipment Hire: 1 Hire Rate is up to 72 HOURS (Friday to Monday charged at 1 day rate)

Marquee Hire: It’s the same as the above but you will often have the Marquee a few days earlier to give you time to prepare. Wednesday and Thursdays are typical installation days for a weekend event.

5.      Can we contact Cameo Event Hire Ltd in an emergency during our event?

Yes, you will be given a telephone number that you can call outside of office hours.

6.      What if I want to change my order?

That’s fine. We understand that changes are inevitable. We just ask that you give us 24 hours’ notice before delivery.

7.      What is the loss and breakage deposit?

Sometimes losses and breakages happen, we understand that. When you place an order we will ask you for a deposit to cover you against such situations. If you do not lose or break anything then we will give you your deposit back. When you place an order the replacement costs of each item are listed.

8.      Marquee Insurance.

Marquees cost a lot of money to replace so we strongly recommend you take out cover. However you are not obliged to do so. The cover we provide is for the Marquee only.

9.      Payment Options.

You can pay using, Debit and Credit Cards. Cheques and cash are also acceptable. Bank Transfers are our preferred method of transaction.

 10.       Will someone come and measure my garden to see if a Marquee will fit?

Yes. There is no charge for a site survey and no obligation to use us afterwards.

11.       What do I have to pay to secure a booking?

If it’s a Marquee it’s 15% of the total. For Equipment Hire orders under £500 you can secure with £50. Orders over £501 will require a payment of 10%. Payment in full must reach us before delivery.

12.       Sustainability

Your event shouldn’t cost the earth. We not only keep an eye on the costs but on the environment.

Landfill: To reduce the amount of waste going in to landfill we recycle and reuse. Where many of our competitors will use carpet once and then throw it away after each event our most commonly hired carpet is reusable.

Energy Consumption: Most of our lighting is LED. This not only makes them highly efficient but also means they have a long service life.

Footprint: Our Carbon footprint is kept as small as possible by regularly replacing our fleet of vehicles and ensuring our delivery routes are as precisely planned out as possible to reduce non-essential travel. Many of our staff ride bikes to work.

13.       Service

We have built our reputation over 22 years as a company who cares. Many of our specialist services come at no extra charge. Whether you are hiring some champagne glasses for a birthday party at home or planning a wedding, our team will be on hand to help make your day special.

14.       I have another question

We may not have covered everything in this list, so if you do want to ask us anything else, just call us on 020 8659 8000.

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